Prana Naturals Privacy Policy

This privacy policy describes how Prana Naturals collects, uses, and protects information when you use our online platform. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

When you interact with our site, we may collect information you provide directly to us, such as when you create an account, place an order, contact customer service, or subscribe to newsletters. This information may include:

• Personal identification details (such as your name)
• Contact information (such as your postal address for delivery, not your email or phone number here in the policy text itself)
• Transaction information related to your purchases
• Information you provide when you communicate with us

We may also automatically collect certain information when you visit our site, including:

• Usage data, such as the pages you visit, the products you view, and your interactions with our service
• Technical data, such as your IP address, browser type, operating system, and referring URLs
• Information collected through cookies and similar technologies (as described in the Cookies section below)

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including managing payments and deliveries
• To provide and maintain our service
• To improve, personalize, and expand our site and services
• To communicate with you, respond to your inquiries, and provide customer support
• To send you marketing and promotional communications where you have opted in (you can opt out at any time)
• To detect and prevent fraud and other illegal activities
• To comply with legal obligations

Legal Basis for Processing (for users subject to GDPR)

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We may process your information because:

• We need to perform a contract with you (for example, to process your order)
• You have given us your explicit consent to do so
• The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, improving our service, preventing fraud)
• We need to comply with a legal obligation

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with third parties only in the following limited circumstances:

• With service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, and data analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• When required by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of Prana Naturals, our users, or others.
• In connection with a business transfer, such as a merger or acquisition, where your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. For users subject to GDPR, these rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request erasure of your personal information (in certain circumstances)
• The right to object to the processing of your personal information
• The right to request restriction of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request in accordance with applicable law.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies to:

• Operate and improve our service
• Remember your preferences
• Analyze site usage and traffic
• Provide personalized content and advertising

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will post the revised policy on this page. We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Prana Naturals
402, Om Sai Building, Veer Savarkar Marg,
Dadar West, Mumbai, Maharashtra, 400028
India